Product transfer

Six months before the product end date
Under the Mortgage Charter scheme, you can secure your client's next mortgage product up to six months before their current product ends. They can change their mind up to 2 weeks before the original product maturity date if a more suitable option becomes available.

Around four months before the product end date
We’ll write to your client with their unique reference code and email you a list of your clients whose products are coming to an end so you can contact them in good time. From March 2026, where a transfer can be completed on our online portal, your email will also include the client’s unique code. At this stage, you can also request your clients' new product to start up to three months before their end date without ERCs.

Up to three months before the product end date
If requested, your clients' new product can start up to three months early without ERCs.

Two weeks before the product end date
The product transfer request must be submitted by this point for the new product to start before maturity.

Up to one day before the product end date
An online product transfer can be completed up to one day before the product ends. After this date, you would need to follow the process listed on this page under 'Review a product before maturity, or switch from SVR'.

Yes. Under the Mortgage Charter scheme, your client can secure their next mortgage product up to six months before their current ends. 

If they wish to change their selected product, they can do so up to 2 weeks before the product end date by following the process under ‘Change a product already in place’ above.

If your client wants the new rate to start as soon as possible, they can request the new product to begin up to three months before the product ends without ERCs. The product transfer request must be submitted at least two weeks before the product end date.

Our products change regularly. Rates can go up or down, and products may be withdrawn at short notice.

For some changes, your client will need to speak to us directly. These include requests to:

• change their mortgage term
• change their repayment type
• change the lending criteria
• arrange further borrowing
• port their mortgage
• make an ownership or equity change
• discuss a case where the account is more than one month in arrears
• get a valuation or balance outside the maturity window

If any of these apply, your client should contact our Mortgage Contact Centre on 0345 601 0014, Monday to Friday, 9am to 5pm.

Calls to 03 numbers cost the same as a standard landline call and are included in your mobile or landline minutes.

You can complete a like‑for‑like product transfer through our online platform. Once your client enters their product transfer window and you’ve generated an ESIS through your usual sourcing system, you can log in and submit the transfer in just a few clicks.

If the product has an ERC, you can move your client to a new rate with no ERCs up to three months before the product end date.

The product transfer request must be submitted at least two weeks before the product end date.

If you miss this date, the new rate will start the following month.

You can find full key dates in the ‘Complete a like-for-like switch’ section above.

Our products change regularly. Rates can go up or down, and products may be withdrawn at short notice.

Illustrations are valid for one month from the date of issue from your chosen sourcing system.

Remember, our products change regularly. Rates can go up or down, and products may be withdrawn at short notice.

You’ll receive a 0.30% procuration fee within 28 days of completion of the product transfer. We’ll pay this directly to your mortgage club or network.

Yes. We use the most up‑to‑date HPI data to value the property. If your client disagrees with the valuation, they can request a full revaluation for £111.36 (inc. VAT). See Tariff of Mortgage Charges for more information.  

To request an updated valuation, you or your client can contact our Mortgage Contact Centre on 0345 601 0014, Monday to Friday, 9am to 5pm.

Once the updated valuation is confirmed, please complete our product transfer request form.

Calls to 03 numbers cost the same as a standard landline call and are included in your mobile or landline minutes.

The products shown on our online portal are the products currently available for your client, using their loan‑to‑value (LTV) calculated from the balance shown in their maturity letter. The projected monthly payment reflects the mortgage balance and remaining term when the current rate ends.

These figures are for illustrative purposes only and you’ll need to provide your client with a full illustration for the mortgage product they choose.

Please note that if there are any fees to pay upfront, these will be payable before the new product starts. If any fees are added to the mortgage balance, the monthly payment will increase.

The products your client can move to depend on the type of mortgage they’re currently on and what they're eligible for at maturity.

The products shown are based on their current mortgage and our lending rules at the time.

If our lending rules have changed, or your client qualifies for a different type of mortgage from the one shown, please contact us so we can talk through their options on 0345 601 0014, Monday to Friday, 9am to 5pm.

Calls to 03 numbers cost the same as a standard landline call and are included in your mobile or landline minutes.

If your client has already moved onto SVR, or wants to switch before maturity, follow the process outlined in ‘Review before maturity, or switch from SVR’ above.

Your client can overpay up to £499.99 per month without early repayment charges.

Their product may also allow additional overpayments, please check the terms and conditions before making additional payments.

Any amount of overpayment will reduce their mortgage balance, and they will pay less interest over the term of their mortgage. If your client makes additional payments, the term of their mortgage will not reduce only their balance and the amount of interest charged. If they would like a shorter term for their mortgage, they can contact us to arrange a mortgage appointment with one of our Mortgage Advisers.

The payment details are below, please ask your client to quote their full mortgage account number in the reference field, otherwise the payment may be returned.

Account name: Newcastle Building Society
Sort code: 23-59-54
Account number: 00000008
Reference: Your mortgage account number

Once the overpayment has been made, the broker should complete the product transfer request form and request the new product, taking the lump‑sum overpayment into account.