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Service standards
We are Powered by Partnership and to us, that means working together to provide great service in the areas that are important to you. We know that your time is valuable, so we want to make sure you can do business efficiently and give your clients the best possible experience.
Our dedicated business development, mortgage, and underwriting teams work tirelessly to maintain a high level of service through every step of the mortgage process. We are here to support you.
Last updated: Wednesday, 4 June 2025
App to offer
7
working days
Avg. call wait
20
seconds
Doc assessment
1
working day
New case review
1
working day
DIP referral
2
hours
Meet your BDM
Here to support you
Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.
Contact our dedicated Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. We're available from 8am to 6pm, Monday to Friday.