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Service standards
We are Powered by Partnership and to us, that means working together to provide great service in the areas that are important to you. We know that your time is valuable, so we want to make sure you can do business efficiently and give your clients the best possible experience.
Our dedicated business development, mortgage, and underwriting teams work tirelessly to maintain a high level of service through every step of the mortgage process. We are here to support you.
Last updated: Friday, 28 March 2025
App to offer
7
working days
Avg. call wait
6
seconds
Doc assessment
1
working day
New case review
1
working day
DIP referral
2
hours
Meet your BDM
Here to support you
Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.
Linzi Stafford
Business Development Manager
Postcodes:
CONNELLS, CG, FY, LA, PR, BD, BB, L, WN, BL, OL, HX, M, WA, CH, CW, SK, S, DN, HU, HD, LL,
Judi Hancock
South East
Postcodes:
SO, PO, GU, RH, BN, TN, ME, CT, SS, CM, BR, DA, CB, IP, RM
Judi Hancock
South East (Connells Group please search 'CG' for your BDM)
Postcodes:
CO
Rebecca Roberts
London
Postcodes:
HP, SL, AL, WD, HA, UB, TW, KT, CR, SM, EN, IG, E, EC, W, N, NW, SE, SW, WC
Kam Gill
Midlands
Postcodes:
TF, ST, DE, NG, LN, WV, WS, DY, WR, B, CV, LE, NN, PE, NR, SY
Andy White
South West and Home Counties
Postcodes:
TA, BS, CF, BA, GL, SN, OX, RG, MK, LU, SG, BH, SP, NP, SA, LD, HR, DT, EX, TQ, PL, TR
Sophie Goodwin
North East and Scotland
Postcodes:
SR, TS, DD, G, FK, KY, KA, ML, EH, DG, TD, CA, NE, DL, DH, HG, YO, LS, WF, KW, IV, PH, AB, PA
Contact our dedicated Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. We're available from 8am to 6pm, Monday to Friday.